Ordering & Payments

What payment methods do you accept?

We accept major credit cards like Mastercard, Visa and American Express. We also accept PayPal, Afterpay, and other secure payment options for your convenience.

Can I edit or cancel my order after placing it?

Orders can only be edited or canceled if they have not been processed. Please contact us immediately at info@goddessbox.com.au.

Do you offer gift cards?

Yes, we offer digital gift cards. They’re perfect for when you’re unsure of what to gift!

Shipping & Delivery

How long does shipping take?

Shipping within Australia takes 5-10 business days. For international orders, delivery times vary and may take 10-15 business days or longer due to potential delays.

Can I track my order?

Once your order is dispatched, you’ll receive a tracking number via email to follow your package’s journey.

Do you ship internationally?

Yes, we ship worldwide! Free international shipping is available on orders over $100.

Returns & Exchanges

What is your return policy?

We accept returns for defective, damaged, or incorrect items within 14 business days. Contact us at info@goddessbox.com.au to start the process.

Do you accept returns for change of mind?

Unfortunately, we do not offer exchanges or refunds for change of mind.

Who covers the cost of return postage?

Return postage is covered by the customer unless the item is deemed faulty.

Product Care

How do I cleanse my crystals?

You can cleanse your crystals using sage, moonlight, or saltwater (ensure your crystal is water-safe).

Are the crystals natural?

Yes, all our crystals are ethically sourced and 100% natural.

Can I gift the Goddess Box directly to someone?

Absolutely! All our sets come beautifully packaged and ready to gift.

Special Orders

Where do I add notes for the receiver?

Once you click on your cart, a pop-up box will appear where you can add a personalised message. If you’d like the product sent directly to the recipient, please include their full name and address in this section as well.

I want to add extra items to my gift. Is this possible?

Absolutely! Unless otherwise stated in the special notes, we will pack all the items ordered together in one beautiful package.

Do you do custom orders?

Yes, we can customise orders for weddings, baby showers, corporate events, and more. Simply email us at info@goddessbox.com.au, and we’ll work with you to create the perfect package!